DON'T BUY THIS JUNK PRODUCT! The company knows it and DOESN'T CARE!
My children have had a succession of hamsters over the last year. We bought a Super Pet Silent Spinner for $10. Within 7 weeks the plastic axel cracked beyond repair. Call us stupid or call us sleep-deprived we returned to the store and purchased another wheel and another at six week intervals until one day my husband remarked "How many of these junky things have we bought?!" We checked our receipts and counted no less than SIX spinners. Each one had cracked in the same place. I wrote a letter to the company's customer service manager. No response. Two weeks later I called the company and spoke with their customer service manager. She said she'd get back to me by the end of the day. No response. Two weeks later I asked to contact the owner. I got the run around. This is a matter for Consumer Reports. This company clearly knows this product is trash and is perpetrating fraud on the public. I have a vintage 1950s fan which has probably made several trillion rotations in its lifetime without a crack. Our Krups coffee grinder is still going strong after 17 years of daily use. What I'm trying to say is: the technology of spinning is not exactly new or difficult to achieve. Ultimately this is a matter of product design the integrity of materials -- and the LACK of integrity of business owners. DO SUPPORT THIS COMPANY. They are laughing all the way to the bank.More detail ...
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